Deleted confirmation email from DFA – Forgot and Lost DFA appointment code – 2019

I`ve accidentally deleted the confirmation email of my scheduled appointment on DFA and dont remember my appointment code

For some instances that we accidentally deleted the email and you haven’t written it down or saved a copy of the DFA appointment code or the appointment details. You can try to check the trash or bin option in your email. Check if the email is moved to that folder and try to retrieve it back.

This suggestion of my mine is based on my experience, information from people, and from government employees.

Before we go in getting our appointment code, make sure to follow the Guide and Steps for setting up an appointment in the new DFA Passport Appointment System 2019.

Also, if you want to view or re-schedule your appointment. There is an option in the DFA website that allows you to view or re-schedule your confirmed appointment or confirmed schedule, go here View Appointment . But to get the appointment details you need to get and provide the appointment code. Below are the steps you can try in getting the appointment code.

Here are a few things you can to try.


You can try and calling them thru those number.

Again, i have tried this and wasted my money to call a landline. Because there were no payphone around so i had to use my mobile phone loaded it with 200 php and called them. It took me 30 minutes ringing them and no one answered. Maybe there are a lot of calls or we don’t know.


You can try and email them thru those email

I have tried this and it takes forever for them to reply. Honetly, they did not reply at all. So do not make your hopes up.


At the site

I have done this and it is way better to talk to someone who realy works there.

On the day of my scheduled appointment, i went there early. So make sure you are at the site earlier too. Tell them that you are scheduled today and about the situation you’re in. Make sure also that you know any nearest shop where you can check your email and have it printed. If there is, then you don’t need to worry anymore.

The local DFA branch is given a master list of all the applicants that are scheduled on that day. The list contains the Name and Appointment Code.

You will ask the front desk or the information desk about your situation and gently ask her/him the appointment code.

Now, they will not provide it easily, as the code is already provided to us and those information they have is strictly for internal use only.

You can ask a Manager or a Supervisor to ask and have this as a favor.

If your able to have an approval from the upper management, you will be given the code. You can then go to the website to start viewing your appointment and go to the nearest shop where you can print the forms.

If this was helpful, please give us a like and a share. Thanks.

34 thoughts on “Deleted confirmation email from DFA – Forgot and Lost DFA appointment code – 2019”

  1. sir how to cancel my previous application because i need to move my schedule and i dont even get my appointment code.thanks

  2. Christian jade ariola

    Pls po di ko mabuksan ang email ko,need ko po reference number para sa passport ko at makabayad na po ako.

  3. Manilyn Ruales

    Hello admin tapos npo ako sa pag fill ng appointment pero na delete ko yong email at yong refference no na dapat bayaran ko paano po ako mka appoint ulit? O pwd pa ba? Kusa po bang ma cancel yon hindi pa nmn ako nka bayad.. Plsss po..

    1. No it wont. It will only take a few minutes you should be able to receive it after completing your application. I guess you put a wrong email.

  4. good day i havent done with the payment and i tried to apply again but it says appointment already existed and need to cancel the existing one . it requires the appoinment code in order for me to open it ..but the problem is i dont receive my code on email. can you help me with this pls.

  5. Sir nag fill up po ako then di ko na notice ung code. Wala din pong email na pumasok at di pa naman din po ako paid. Paano po iyon? Already exist na ung application ko pp pero may screenshot po ako ng schedule

  6. andun na po ako sa last part whict is the payment details… i accidentally reload the page at hindi ko nakuha ung mga details dun sa pagbabayad po..
    to make it simple sir, hindi pa ako bayad and i dont know if paano ako magbabayad without the reference number…
    when i tried to make a new application ang sabi naman ay application already exist…
    how can i view my appointment without my appointment code?
    ano po gagawin ko sir?

  7. I haven’t received any confirmation code. I paid it yesterday in nearest 711 I was worried. Is it possible to walk in the day of my appointment? I badly need your help regarding this.

    1. DFA will send you a reference number. You use that reference number in payment centers. After your successful payment another message should be sent to your email. The second email contains the appointment code and appointment details. Try checking in your email again, in spam or trash, if none you can call, email or go directly to dfa office.


    hi admin can you help me about my new passport registration…..i have already my scheduled this coming MAY 8,2019 at SM DAVAO @10 to 11 am…but my question is what is my reference in going at DFA office…i didnt have any proof at i have my appointment….the website of dfa did not send me email for my proof the i have already my schedule on that day……i cant view also my application…pls help me on what i do to view my application admin.thank you,god bless

  9. I changed my email and it didn’t work “Appointment Already exists” I’m in the final process and I accidentally reload the page. GG

  10. Hello sir. I hope you can help me. Im not sure if my appointment is confirmed. andun nako sa steps na pay now or cancel. Pero nasave and edit ko ung details ko. for 27 sana un ng april. pag back ko kasi i thought may choices ng payments. Bglang nawala details. Andun ako ulit sa umpisa. Diko kasi alam kung naprocess ba sya or hindi. So i tried again. This time sa aseana na site ung inapplyan ko kasi wala na ung slot dun sa isang una kong ginawan. Tpos sabi after ko maglagay ng details ulit. Already exist daw.. Cannot process. pls help nman po. Walang email sakin na naipadala diko din nakuha ung sinasabi na application code. makakapag appointment kaya ako ulit?

      1. ganyan din po nangyari sa asawa ko po. hindi nya na confirm. tapos nag view appointent code ako. ang sabi appointment doest not exist na. kasi po nag change na ng appointment code pero hindi nya n confirm. ang huli nyang appointment code bago sya nag change hindi na gumagana. at wla email sa trash o sa spam message

  11. im so frustrated for this.. firstly i dont even know if my appointment is confirm ..they dont even send any emails for me so that i can view my apoinment status but the thing is apointment code they arent gave .and so i again pill-up and it says ..YOUR APPOINTMENT IS ALREADY EXIST…so for now i dont know the status ..april 2

    1. Hi Lin, i know it is frustrating when you are expecting an email from them and you dont receive any at all. But first, can i ask, have you confirmed that you put a correct email?. If you did, the system will send an email containing the reference number. and that number, you use it to pay in payment centers. Please refer to Steps & Guide for Passport Application 2019

      1. I’m in the final process and I accidentally reloaded the page and forgot to write down the appointment code and didn’t get any email from DFA, I tried and change new email and it says “appointment is already existed” now I can’t pay it since I don’t have my code and I need to renew my passport as soon as possible. GG :<

        1. Hi Neil, If you haven’t paid yet. I think you are looking for the reference code. Please double check your email, check in the spam folders, or trash/bin folders. DFA always reminds all the applicants to use working and valid email before applying. If there is no reference code found, then we wait. Your reservation will be automatically canceled after 5 days, you may re-apply after the system cancellation.

    1. Sorry Jecelyn, it is not possible for me to provide the code. See my instructions, that is the only way you can get your appointment code. Do not worry, the DFA personnel will still allow you to process your application for as long as it is done within that day.

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